Your CRM records the enquiry. It does not record how long it sat there. My system watches every new lead, checks whether someone on your team actually followed it up, and alerts the manager within the hour if nobody did.
Built and running. Screenshots and walkthrough below.
An enquiry arrives and a record is created. No deadline attaches to it. Nothing notices when two days pass.
Alerts get read and swiped away in the same second. Nothing afterwards checks whether anyone acted on one.
Stage history tells you what happened last month. Nothing intervenes while the enquiry is still worth answering.
You learn revenue went missing at the month end review. The enquiry is weeks old by then. Nothing told you while it was still recoverable.
You cannot tell whether follow-up happened without asking the person who was meant to do it. Chasing your own team costs more hours than chasing deals.
You have reporting on stages, values and close rates. You have none on response, because nothing measures the gap between arrival and first human contact.
The customer got an acknowledgement and then silence. You hear about it when they complain, or they simply stop replying.
Every business here already intends to respond quickly. The intent is not the problem. Nothing in the stack verifies the intent was carried out, so the first busy week quietly lowers the standard and nobody logs it.
Two workflows in n8n. Intake runs in seconds and never blocks. Governance runs on its own loop, so a fault in monitoring cannot drop a live enquiry.
If capture is unreliable, nothing downstream matters. This runs first and never waits on anything else.
This is the part that decides whether a stalled deal is ever noticed by anyone.
The system does not remind anyone. It reads the deal stage and compares it to the last check. The alert carries the deal with it, so the conversation starts at a record, not at a complaint about follow-up.
Stage read from the CRM each time.
Each one logged as it happens.
Configured threshold, set per business.
Taken from the running build. Customer contact details blurred.
Hi [Client name],
Thanks for reaching out about your enquiry. Your request has been received and logged with our team.
One of our team members will be reaching out directly very shortly to confirm the details and get everything sorted.
We take response time seriously. You should not be waiting long.
Ney Fugazzi Sneakers is my own business. These are my numbers, not a client's. Said plainly rather than dressed up as a case study for someone else.
Read the case studyI built this for my own business and it runs there now. The mechanism is complete and you can watch every part of it. What it does not have yet is a quarter behind it or a second business running it, and I would rather you knew that before the call than after it.
Both solve the same failure in a different place. Something arrives, nobody acts, and nothing notices.
Twilio and n8n. An unanswered call triggers an automated response to the caller and a logged follow-up task, so a missed call stops being a silently lost job. Built for an HVAC operator.
Five workflows for a salon client. Bookings, reminders, owner alerts, a morning digest and payment confirmation, across Cal.com, Twilio, Sheets and Paystack. Running in production.
Built for service businesses of roughly 15 to 60 staff, running founder-led or single-manager sales, taking 20 or more enquiries a month. Scoped on the first call.
Fixed scope, fixed price. Half on start, half only once intake is live and you have watched a real lead run through it. If it does not work, you do not pay the balance. Workflows, credentials and documentation are yours at handover.
Credentials expire, APIs change, forms get edited. Covers monitoring, fixes and small changes, with a same-day response if anything stops. Cancel any month.
Where it lands, who touches it, where it stalls. If the delay is not where you think it is, building here only makes the wrong thing faster.
Capture ships first so nothing is lost while the rest is built. Monitoring layers on top, kept separate on purpose.
Workflows, credentials and written documentation transfer to you. You should be able to read your own system without calling me.
I build the layer between an enquiry arriving and a person acting on it. It runs on n8n against HubSpot and whatever else is already in place. It gets judged on one thing, which is whether enquiries still go quiet after it ships.
Seven days for the standard build. Intake goes live first, usually within the first two days, so leads are being captured while the governance loop is still being built. Nothing is lost during the build.
Yes. Alerts deliver to Slack, Telegram, Teams or email. The channel is set to whatever your team already checks. The system itself does not care, and the log is written the same way regardless.
No. This is built around HubSpot, and any CRM with an API can be connected. If your CRM cannot report deal stage over an API, I will tell you on the first call rather than after you have paid.
You do. Workflows, credentials and written documentation all transfer to you at handover. Nothing runs on infrastructure I control and nothing stops working if you stop working with me.
Credentials expire, APIs change, forms get edited. On the monitoring plan I watch for it and respond the same day. Without it, you have the documentation and can fix it in house or call me for the work.
About two hours in total. One call to map how enquiries reach you now, and one at handover to walk your team through the system. Everything between those is mine.
No. It sits on top of what you have. Your existing automations move data. This one checks whether a person acted on it, and escalates when nobody did. Those are different jobs.
Then I will say so on the call and you will not get a quote from me. Building a governance layer on a business whose bottleneck is lead volume or pricing just makes the wrong thing faster.
Bring the shape of your inbound. Where enquiries land, roughly how many a month, and who is supposed to answer them. Thirty minutes is enough to tell you whether this is worth building or whether something simpler covers it.
On the call I will submit a lead into the live system and you watch the alert, the CRM record and the escalation happen in front of you. If the delay turns out not to be where you think it is, I will say so rather than quote you.